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Direct Care and Treatment

Support Services

Middle Management Association (MMA)

Date Posted:

11-10-2026

Date Closing:

11-17-2026

Posting Number:

126950

Job Classification:

Management Analyst Supv 2

Class Option:

None

Employment Condition:

Full Time

Insurance Eligibility:

Full Employer Contribution

Seniority Unit:

016 - DCT Central Office MMA

Work Location:

DCT Vadnais Heights

Supervisor:

Mila Joshi

Supervisor Email:

mila.joshi@state.mn.us

Recruiter:

Schurmann,Heidi L

Recruiter Email:

Heidi.Schurmann@state.mn.us

General Description of Duties:

Telework is options for this position are dependent on where the employee lives. With approval, employees that live within 50 miles from the primary work location may telework up to 50%. Employees that live 50 miles or more from the primary location and live in Minnesota may telework more than 50% with approval.  available on a limited basis.

The Electronic Health Record (EHR) Clinical Support Supervisor contributes to operational and strategic leadership for the Office of Health Informatics. This position supervises staff who provide frontline, clinician-focused EHR support and just-in-time training services across DCT. The role exists to ensure clinical technology effectively supports patient care, clinical workflows, and data integrity by aligning end user needs with system capabilities and organizational priorities while supporting strategic initiatives and regulatory compliance.

This position bridges day-to-day operations with strategic initiatives by optimizing EHR and clinical application workflows; coordinating training and adoption efforts; managing service line change requests; and implementing best practices for clinical applications. The supervisor ensures high quality, timely support and promotes consistent standards, usability, and continuous improvement across all DCT service lines.

Responsibilities
•	Oversee Clinical EHR Support Operations: Direct daily clinical support operations, establish service expectations, coordinate staffing and workload, and ensure consistent, timely support across DCT service lines and locations.
•	Supervise and Develop Staff: Provide supervision, coaching, performance management, and professional development for clinical support specialists; establish clear roles, accountability, and performance expectations.
•	Lead EHR User Education, Adoption and Engagement: Oversee EHR training and education initiatives and facilitate user groups, committees and stakeholder engagement to communicate system changes, address system issues, gather user feedback and promote consistent adoption of EHR workflows in collaboration with Informatics, Learning Specialists, and User Experience and Adoption Specialists.
•	Coordinate Clinical Issue Management and Resolution: Oversee triage, tracking, escalation, and resolution of clinical EHR issues; coordinate with Clinical Informaticists, MNIT, technical teams, and vendors to ensure timely follow-through and communication.
•	Monitor Performance and Drive Continuous Improvement: Establish and monitor operational performance metrics, analyze support trends, identify opportunities to improve EHR workflows and user experience, and recommend improvements to Informatics leadership.

Required Qualifications:

Demonstrated leadership experience may include any of the following: 
• Experience as a supervisor, team lead, lead worker, OR project lead* 
• Completion of a State leadership development program, such as Emerging Leaders Institute (ELI) or Senior Leadership Institute (SLI) 
• Completion of a similar or equivalent leadership development program through another organization 
• A paid or unpaid position leading a program or chairing a committee, such as an Employee Resource Group (ERG). This experience must also include:
        o 1+ years of identifying issues, goals, and strategic actions 
        o 100+ hours per year time commitment 

AND 

Two years of experience with strategic planning, data analysis, and troubleshooting IT/clinical issues in the area of Electronic Health Records. Experience must demonstrate the following: 

• Strong communication, collaboration, and change-management skills in supporting business processes and electronic solutions. 
• Experience with supervisory oversight of day-to-day Health Informatics operations planning, organizing and directing technical and administrative activities to staff and partners to ensure consistent, high-quality service delivery.
• Experience with training principles, adult learning techniques, and effective instructional delivery.
• Experience working in a team environment and incorporating multi-disciplined interests into decisions and actions.  
• Experience in negotiation, conflict resolution and consensus building with diverse groups to solve difficult and sensitive problems. 
• Partnering with stakeholders at all levels of the organization, technical teams, and leadership to prioritize work, align strategic objectives, and drive continuous improvement.
• Experience leading a new initiative that includes integration with numerous partners.

Job Specific Requirements:

Demonstrated leadership experience may include any of the following: 
•	Experience as a supervisor, team lead, lead worker, OR project lead* 
•	Completion of a State leadership development program, such as Emerging Leaders Institute (ELI) or Senior Leadership Institute (SLI) 
•	Completion of a similar or equivalent leadership development program through another organization 
•	A paid or unpaid position leading a program or chairing a committee, such as an Employee Resource Group (ERG). This experience must also include:
o	1+ years of identifying issues, goals, and strategic actions 
o	100+ hours per year time commitment 

AND 

Two years of experience with strategic planning, data analysis, and troubleshooting IT/clinical issues in the area of Electronic Health Records. Experience must demonstrate the following: 

•	Strong communication, collaboration, and change-management skills in supporting business processes and electronic solutions. 
•	Experience with supervisory oversight of day-to-day Health Informatics operations planning, organizing and directing technical and administrative activities to staff and partners to ensure consistent, high-quality service delivery.
•	Experience with training principles, adult learning techniques, and effective instructional delivery.
•	Experience working in a team environment and incorporating multi-disciplined interests into decisions and actions.  
•	Experience in negotiation, conflict resolution and consensus building with diverse groups to solve difficult and sensitive problems. 
•	Partnering with stakeholders at all levels of the organization, technical teams, and leadership to prioritize work, align strategic objectives, and drive continuous improvement.
•	Experience leading a new initiative that includes integration with numerous partners.

Eligible “expressions of interest” must be able to perform the essential functions of the job, with or without accommodations.

Per the MMA bargaining unit agreement, you must be a permanent or probationary supervisor in the same classification and the same seniority unit as this vacancy in order to submit an "expression of interest". To submit an "expression of interest" enter your employee ID: